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Privacy Policy

This policy applies to all information collected or submitted on Jump Desktop's website and our apps on other devices and platforms.

Information we collect

When creating a Jump Desktop Connect account, you will be asked to enter your name, email address and a password. If you choose to sign in using a Google account you will be redirected to Google's website for authentication and Google will share your name and email address with us. We use this information to log you into the Jump Desktop Connect service and for providing support.

We may collect non personal information that may identify you such as location, IP address, browser type, operating system and other details about the device you are using.

We never upload your server lists to our servers. If you choose the 'sync' option in Jump Desktop, your server lists will be uploaded to the third party of your choice.

Jump Desktop Connect service maintains an ephemeral list of all devices connected to the service. The data is not persisted and is removed once a device disconnects from the service.

Jump Desktop for Teams will store information about your team's computers, connection logs and users lists in the cloud. We store your Team's information in the cloud for the purposes of providing the features for Jump Desktop for Teams. Our database is encrypted at rest and we will further encrypt sensitive data like connection logs before adding it to the database

How We Use Your Personal Data

We don’t send promotional emails or sell your information to third parties.

We use your personal data to provide our services to you. We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.

Data Relays

When connecting using the Jump Desktop Connect service, we may route your connection through one of our relay servers in case it's not possible to establish a direct connection between your devices. The relayed data will always be encrypted and relay servers do not have access to the un-encrypted contents of the data.

Sharing or Disclosing Your Personal Data

Whilst we will never disclose or share your data with others without your consent, we use third party processors to provide our services; these companies will process or store your information on our behalf. We use the following third parties:

We ensure all processors acting on our behalf act in accordance with this privacy notice.

Your Rights

Under GDPR you have the right to access personal information that Jump Desktop processes about you. You can request from us information about:

You may also request from us the following:

International Transfers

Your personal data may be processed outside your country of residence by us or the third parties we use. Where these transfers take place, we will ensure the same high standard of protection for your personal data at all times.

Anonymous Usage Statics and Logs

We may gather anonymous usage statistics and logs to help maintain and improve the quality of our software and services.


We may periodically update this policy. We will prominently display significant changes to the policy incase they occur. This policy was last updated on February 9th 2021