Remote Support
Help family, colleagues, and customers with their computers, whether they're sitting in front of it or not. They stay in control, and helping one person doesn't need a Teams plan.
Support Tools
Connect from any device to a Windows, Mac, or Linux computer. They approve every request and can stop sharing at any time.
Ask to Share Screen
Request their screen. Nothing is shared until they accept, and they choose whether you can take control or only watch.
Sharing Links
They send you a link from Jump Desktop Connect. You still need their approval to connect.
Observe Mode
Watch while they show you the problem, with no stray clicks. Take control when you're ready.
Unattended Access
Fix a computer when no one is around by signing in with an account on it.
Privacy Mode
Blank the screen and block the local keyboard and mouse while you work on a Windows or Mac computer in a shared space.
Connected Users
The person at the computer always sees who is connected and can disconnect anyone.
Screen Sharing Controls
The person you're helping stays in charge for the whole session, right from a toolbar on their screen.
- Pause sharing or stop it at any time.
- Turn your mouse and keyboard control on or off.
- Choose which displays you can see.
- See everyone who's connected and disconnect anyone.
Help Desk Tools
Jump Desktop for Teams gives your support staff the right access and keeps a record of every session.
Access Groups
Decide which staff can reach which computers.
Read-Only Admins
Give help desk staff a full view of the team without permission to change it.
Two-Factor and SSO
Require two-factor authentication for every staff account. Enterprise adds single sign-on.
Connection Logs
See who connected to which computer, and what changed in your team.
End Sessions
End any session from the dashboard. On Enterprise, sessions can also end automatically after a set time.
Diagnostic Logs
Pull a computer's diagnostic logs from the dashboard without touching it.
Team Connect Codes
Add any number of computers to your team with one code. Nobody shares a password.
Session Watermark
Show the connected person's name or email on the screen. Available on Enterprise.
Passwordless Sign-In
Let staff reach the computers that need it without knowing their passwords. Available on Enterprise.
Remote Support Setup
Supporting a whole company? Jump Desktop for Teams adds Access Groups, required two-factor authentication, connection logs, and Diagnostic Logs.
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Install Connect
The person you’re helping installs Jump Desktop Connect on their computer.
Connect install guide -
Get Jump Desktop
Install Jump Desktop on your own device and sign in.
App install guide -
Remote Support Workflow
Help someone with their approval, or set up unattended access.
Remote support workflow
Download
Helping one person doesn't need a Teams plan. Jump Desktop is free on Windows, Android, and the web.